Gift It 2 is a secure shopping site and accepts all major credit cards through our secure payment processing partners Paypal and Stripe. Please note we are unable to dispatch an order until payment has been received and processed.

FAQs Archive - Gift it 2

Q: What is the cut off time for Next Day Delivery

All orders must be completed and paid for by 2.30pm in order to qualify for dispatch the same day (where possible). If this is not possible, then your order will be dispatched the following order, within 24 hours of the order being completed and payment settle.

Q: What are your opening / closing times?

We are open from 9.00am and close at 5.00pm, Monday to Friday.

Q: How can I contact you out of hours?

For out of hours please email us at info@giftit2.co.uk and we will endeavour to reply as quickly as possible.

Q: What if I wish to return my order?

Here at Gift It 2 we are confident you will be happy with your purchase, but should you wish to return any item bought from us, we will gladly offer you an exchange or refund excluding any postage, providing they are returned to us in a fully re-saleable condition in their original packaging. Notice must be given in writing, your reason for the return, order number and description, prior to sending back the item. Customers are responsible for the payment of any postage incurred for the return of the item, unless there has been an error on our part or the item is faulty. Please note we are not liable for any packages lost in the post, and therefore suggest you return your item using a trackable method such as Royal Mail recorded delivery. We are must be notified of any returns prior to returning any products. Returned orders should be sent to this address: Gift It 2 Returns, The Limes Farmhouse, 18 Middle Street, Elton, Cambridgeshire PE8 6RA

Q: What if my order does not arrive?

In this circumstance please contact us and we will do our utmost to locate your missing order / resolve the situation to your satisfaction as quickly as possible. However, Gift It 2 cannot be held responsible for problems caused by inaccurate delivery information supplied to us. Any items returned on this basis will be held by Gift It 2 until such time as a) the cost of re-delivery has been settled by the customer, or b) the order has been refunded minus the delivery cost. We also reserve the right to charge for re-delivery if the package was not collected from your local sorting office or if a re-delivery was not arranged by you. If your order has not been delivered, we reserve the right to ask you to wait 10 working days before we re-dispatch the goods.